Refund policy

REFUND & LIMITATION OF LIABILITY POLICY OkCapital Fintech Solutions Private Limited (henceforth referred to as “OkCapital” or “the Company” or “We” or “Us”), provides a platform where customers and vendors of Financial Products can register and transact. These products include debt and equity and other funding products where borrowers or businesses and individuals requiring debt/ loans/ equity/ other funding can contact lenders/ equity and other investors and interact with them and try and conclude a successful transaction. Similarly other financial products would include credit cards, insurance products, professional services from professional service providers, etc.

To access our above services you have to be a registered member on our website/ platform/ app. By registering on our website you agree to our terms of service. To register and become a member on our website you have to pay the stated one-time registration fee. This fee will be refunded only if you make a request to the authorised person below through his email ID which is mentioned and this request is made within 24 hours of you being approved as a registered member on our website by us.

You also expressly understand and agree that the Company (including its subsidiaries, affiliates, directors, officers, employees, representatives and providers) shall not be liable for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to damages for loss of profits, opportunity, goodwill, use, data or other intangible losses, even if Company has been advised of the possibility of such damages, resulting from (i) any failure or delay (including without limitation the use of or inability to use any component of the Website/ App), or (ii) any use of the Website/ App or content, or (iii) the performance or non-performance by us or any provider, even if we have been advised of the possibility of damages to such parties or any other party, or (b) any damages to or viruses that may infect your computer, phone or other equipment or other property as the result of your access to the Website/ App or your downloading of any content from the Website/ App.

Notwithstanding the above, if the Company is found liable for any proven and actual loss or damage which arises out of or in any way connected with any of the occurrences described above, then you agree that the liability of Company shall be restricted to, in the aggregate, any Service/transactional fees paid by you to the Company in connection with such transaction(s)/ Services on this Website/ App, if applicable.

The Company has no control over the third party websites which would be provided to you through its Website/ App. You acknowledge and agree that under no circumstance shall the Company be liable for your using the services offered or provided by any third party service provider. You agree to indemnify and hold the Company (and its affiliates, officers, directors, agents and employees) harmless from any and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature, including reasonable attorneys’ fees, or arising out of or related to your breach of this or any of our terms of use, your violation of any law or the rights of a third party, or your use of the Website/ App.

You shall not sue or otherwise make or present any demand or claim, and irrevocably, unconditionally and entirely release, waive and forever discharge the Company, its officers, directors, employees, agents, licensees, affiliates, successors and assigns, jointly and individually (hereinafter “Release”), from any and all manner of liabilities, claims, demands, losses, claims, suits, costs and expenses (including court costs and reasonable attorney fees) (“Losses”), whatsoever, in law or equity, whether known or unknown, which you ever had, now have, or in the future may have against the Release with respect to the Services. You agree to defend, indemnify, and hold harmless the Release from and against any and all Losses resulting from claims made against the Company by third parties arising from and in connection with this Authorization.

Changes to This Policy

At our discretion, we may change our refund and liability policy to reflect updates to our business processes, current acceptable practices, or legislative or regulatory changes. If we decide to change this policy, we will post the changes here at the same link by which you are accessing this policy.

Contact Us

For the refund request made in accordance with what is mentioned in this policy you may contact us using the following details: